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Frequently Asked Questions
Q: What is your product returns policy?
A: Faulty product must be returned immediately the fault is identified. Documentation must be included with the goods returned explaining the circumstances and quoting the original purchase invoice number(s). It is not necessary to obtain a Return Authorisation number from Acme.
ERRORS AND SHORTAGES
All claims for errors and shortages must be made within 7 days of receipt of goods. Invoice numbers must be quoted with such notification. Shortages advised when payment is due are not acceptable.
NON-FAULTY PRODUCT
Goods returned for credit will not be accepted without prior permission from Acme. Documentation must be included with the goods returned explaining the circumstances and quoting the invoice number(s). A handling charge of 15% of the value of the goods returned, or such a sum as may be necessary to indemnify the company against further costs and/or losses, may be made on any returns.
Acme will generally accept products for full credit where they meet below criteria:
• Fully resaleable, i.e., no discounting required due to (i) damaged product or packaging, (ii) degradation caused by storage conditions, or (iii) proximity to optimal usage date.
• Not an indent, custom-made/slit, non-standard or modified product.
• Not a discontinued line.
• Packaging is current, i.e., has not been superseded by a later version.
• Unit price for calculating credit claim is the lower of price paid at time of purchase or current replenishment price for the same item.
Return address as follows – use the relevant Acme invoice number as reference number, or your name + date if the invoice is unknown.
Acme Supplies Limited
20a Irongate Road East
Hastings 4175
Attn: Returns – Ref No.
Return address for Tapespec products:
Acme Tapespec
38A Highbrook Drive
East Tamaki
Auckland 2013
Attn: Returns – Ref No.
Upon receipt, we will check the products and advise if any returned product is rejected for credit due to not meeting above criteria.
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